KICHŌNA KICHŌNA

Thank you for shopping with us at Kichōna! We’re a growing fragrance brand, and we truly appreciate your support.

🚚 Shipping Time
Processing Time: Orders are processed within 1–2 business days.

Shipping Time:

We are pleased to inform you that your order will be shipped within 2–5 business days (excluding weekend).

Please note that slight delays may occur during holidays or promotional periods.

💸 Shipping Charges
Flat rate or free shipping on orders over Rs. 3000.

📍 Order Tracking
As soon as your order is shipped, you'll receive a tracking number via SMS or email.

Packaging
All orders are packed with care to ensure your fragrance arrives safe and fresh. 

❗ Delays or Issues?
We're here to help! If your order is delayed or lost, please contact us at our email or via WhatsApp and we’ll resolve it as quickly as possible.

Note: 
•we are not responsible for courier delay however we will try to resolve it.

Suggestion: 
For a better experience, we suggest you put the fragrance under less than room temperature ( that will enhance it smell) when u received your item.

Return & Exchange Policy
Store Name: Kichōna 
Effective Date: 25/ June/ 2025

At our store Kichōna, we take pride in offering carefully crafted and high-quality fragrances. As a fragrance store, product integrity and hygiene are our top priorities. This Return & Exchange Policy outlines the conditions under which returns can be accepted.

1. Eligibility for Return 
Due to the personal and hygienic nature of fragrances, we do not accept returns based on:

Personal dislike of scent after purchase

Change of mind

Returns or exchanges are only accepted under the following circumstances:

The item received is not what was ordered (e.g., wrong fragrance or size)

The item arrived damaged or leaking due to shipping.

2. Timeframe to Report an Issue
Customers must report any issue within 15 days of receiving the order, along with:

A clear photo/video showing the issue

The order number and customer name

Reports made after this timeframe will unfortunately not be considered.

3. Process for Return 
If your claim is approved after review:

We will guide you through the return or replacement process.

In case of replacement, shipping costs will be covered by us only if the fault is on our end. 

A full refund will be provided, if the issue is on our side.

4. Right to Refuse
We reserve the right to decline any return or exchange request that:

Does not meet the criteria above

Appears to be abusive or fraudulent

Involves repeat or suspicious return patterns

5. Contact Us
For any questions regarding your order or return eligibility, please reach out to us:

Email: kichonaofficial@gmail.com 

Thank you for shopping with us at Kichōna! We’re a growing fragrance brand, and we truly appreciate your support.

🚚 Shipping Time
Processing Time: Orders are processed within 1–2 business days.

Shipping Time:

We are pleased to inform you that your order will be shipped within 2–5 business days (excluding weekend).

Please note that slight delays may occur during holidays or promotional periods.

💸 Shipping Charges
Flat rate or free shipping on orders over Rs. 3000.

📍 Order Tracking
As soon as your order is shipped, you'll receive a tracking number via SMS or email.

Packaging
All orders are packed with care to ensure your fragrance arrives safe and fresh. 

❗ Delays or Issues?
We're here to help! If your order is delayed or lost, please contact us at our email or via WhatsApp and we’ll resolve it as quickly as possible.

Note: 
•we are not responsible for courier delay however we will try to resolve it.

Suggestion: 
For a better experience, we suggest you put the fragrance under less than room temperature ( that will enhance it smell) when u received your item.

Return & Exchange Policy
Store Name: Kichōna 
Effective Date: 25/ June/ 2025

At our store Kichōna, we take pride in offering carefully crafted and high-quality fragrances. As a fragrance store, product integrity and hygiene are our top priorities. This Return & Exchange Policy outlines the conditions under which returns can be accepted.

1. Eligibility for Return 
Due to the personal and hygienic nature of fragrances, we do not accept returns based on:

Personal dislike of scent after purchase

Change of mind

Returns or exchanges are only accepted under the following circumstances:

The item received is not what was ordered (e.g., wrong fragrance or size)

The item arrived damaged or leaking due to shipping.

2. Timeframe to Report an Issue
Customers must report any issue within 15 days of receiving the order, along with:

A clear photo/video showing the issue

The order number and customer name

Reports made after this timeframe will unfortunately not be considered.

3. Process for Return 
If your claim is approved after review:

We will guide you through the return or replacement process.

In case of replacement, shipping costs will be covered by us only if the fault is on our end. 

A full refund will be provided, if the issue is on our side.

4. Right to Refuse
We reserve the right to decline any return or exchange request that:

Does not meet the criteria above

Appears to be abusive or fraudulent

Involves repeat or suspicious return patterns

5. Contact Us
For any questions regarding your order or return eligibility, please reach out to us:

Email: kichonaofficial@gmail.com 

Thank you for shopping with us at Kichōna! We’re a growing fragrance brand, and we truly appreciate your support.

🚚 Shipping Time
Processing Time: Orders are processed within 1–2 business days.

Shipping Time:

We are pleased to inform you that your order will be shipped within 2–5 business days (excluding weekend).

Please note that slight delays may occur during holidays or promotional periods.

💸 Shipping Charges
Flat rate or free shipping on orders over Rs. 3000.

📍 Order Tracking
As soon as your order is shipped, you'll receive a tracking number via SMS or email.

Packaging
All orders are packed with care to ensure your fragrance arrives safe and fresh. 

❗ Delays or Issues?
We're here to help! If your order is delayed or lost, please contact us at our email or via WhatsApp and we’ll resolve it as quickly as possible.

Note: 
•we are not responsible for courier delay however we will try to resolve it.

Suggestion: 
For a better experience, we suggest you put the fragrance under less than room temperature ( that will enhance it smell) when u received your item.

Return & Exchange Policy
Store Name: Kichōna 
Effective Date: 25/ June/ 2025

At our store Kichōna, we take pride in offering carefully crafted and high-quality fragrances. As a fragrance store, product integrity and hygiene are our top priorities. This Return & Exchange Policy outlines the conditions under which returns can be accepted.

1. Eligibility for Return 
Due to the personal and hygienic nature of fragrances, we do not accept returns based on:

Personal dislike of scent after purchase

Change of mind

Returns or exchanges are only accepted under the following circumstances:

The item received is not what was ordered (e.g., wrong fragrance or size)

The item arrived damaged or leaking due to shipping.

2. Timeframe to Report an Issue
Customers must report any issue within 15 days of receiving the order, along with:

A clear photo/video showing the issue

The order number and customer name

Reports made after this timeframe will unfortunately not be considered.

3. Process for Return 
If your claim is approved after review:

We will guide you through the return or replacement process.

In case of replacement, shipping costs will be covered by us only if the fault is on our end. 

A full refund will be provided, if the issue is on our side.

4. Right to Refuse
We reserve the right to decline any return or exchange request that:

Does not meet the criteria above

Appears to be abusive or fraudulent

Involves repeat or suspicious return patterns

5. Contact Us
For any questions regarding your order or return eligibility, please reach out to us:

Email: kichonaofficial@gmail.com 

Thank you for shopping with us at Kichōna! We’re a growing fragrance brand, and we truly appreciate your support.

🚚 Shipping Time
Processing Time: Orders are processed within 1–2 business days.

Shipping Time:

We are pleased to inform you that your order will be shipped within 2–5 business days (excluding weekend).

Please note that slight delays may occur during holidays or promotional periods.

💸 Shipping Charges
Flat rate or free shipping on orders over Rs. 3000.

📍 Order Tracking
As soon as your order is shipped, you'll receive a tracking number via SMS or email.

Packaging
All orders are packed with care to ensure your fragrance arrives safe and fresh. 

❗ Delays or Issues?
We're here to help! If your order is delayed or lost, please contact us at our email or via WhatsApp and we’ll resolve it as quickly as possible.

Note: 
•we are not responsible for courier delay however we will try to resolve it.

Suggestion: 
For a better experience, we suggest you put the fragrance under less than room temperature ( that will enhance it smell) when u received your item.

Return & Exchange Policy
Store Name: Kichōna 
Effective Date: 25/ June/ 2025

At our store Kichōna, we take pride in offering carefully crafted and high-quality fragrances. As a fragrance store, product integrity and hygiene are our top priorities. This Return & Exchange Policy outlines the conditions under which returns can be accepted.

1. Eligibility for Return 
Due to the personal and hygienic nature of fragrances, we do not accept returns based on:

Personal dislike of scent after purchase

Change of mind

Returns or exchanges are only accepted under the following circumstances:

The item received is not what was ordered (e.g., wrong fragrance or size)

The item arrived damaged or leaking due to shipping.

2. Timeframe to Report an Issue
Customers must report any issue within 15 days of receiving the order, along with:

A clear photo/video showing the issue

The order number and customer name

Reports made after this timeframe will unfortunately not be considered.

3. Process for Return 
If your claim is approved after review:

We will guide you through the return or replacement process.

In case of replacement, shipping costs will be covered by us only if the fault is on our end. 

A full refund will be provided, if the issue is on our side.

4. Right to Refuse
We reserve the right to decline any return or exchange request that:

Does not meet the criteria above

Appears to be abusive or fraudulent

Involves repeat or suspicious return patterns

5. Contact Us
For any questions regarding your order or return eligibility, please reach out to us:

Email: kichonaofficial@gmail.com